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17 locations · Indiana · Ohio · Florida · KentuckyThe Smoochie Pooch Care OS
Powered by the PetsPlug Care Network
It starts with the customer: every pet's Passport remembers the look, the photos and the preferences, so booking the same groom again is one tap. Earlier Openings fill cancellations, groomers post the after-photo and care notes, and the owner controls what follows the pet. One system, all 17locations, in Smoochie's brand.
The customer experience
Every pet's look, preferences and care history stay connected
A Smoochie customer opens their pet's Passport and sees the grooming story first: the last look, the photos, the coat notes, and one tap to book it again. Medical records and the private document library stay owner-kept, so Smoochie only ever sees the grooming-relevant details the owner approves.
- Smoochie-branded customer experience
- Pet grooming identity and preferred look
- Previous grooming photos and style continuity
- Book This Look Again
- Earlier Openings and cancellation recovery
- Groomer-authored updates
- Owner-controlled sharing
- Smoochie's own loyalty
- PetsPlug Plus and Treats only afterward
Pet Passport
Biscuit
Goldendoodle · Male · 3 years
Owner controlledConnected to Smoochie Pooch
GroomingJul 12 · Smoochie Pooch Carmel
Preferred look: Teddy-bear trim
Before/after photos, coat notes, products used, and the exact look to book again.
Smoochie focusCare HandoffSharing active
Connected to Smoochie Pooch
Owner-approved grooming context only: preferences, handling notes, prior looks.
MedicalOwner-kept
Vaccines & records stay with the owner
Private by default. Smoochie sees only the grooming-relevant details the owner approves.
Not shared with SmoochieDocumentsPrivate library
The owner's own document library
Invoices, labs and records are never shared with the groomer.
Not shared with SmoochieLatest updateProvider update · Smoochie groomer
Bath + Full Trim · Teddy-bear trim
- Stylist
- Brianna Lee
- Location
- Smoochie Pooch Carmel
- Date
- Jul 12, 2026
- Preferred style
- Teddy-bear trim
Objective coat notes · non-diagnostic
Coat brushed out and fully de-shedded; no mats found; skin looked comfortable with no visible redness. Nails trimmed and ears cleaned.
Products used
- Hydrating oatmeal shampoo
- Detangling conditioner
- Leave-in coat & shine spray
Next recommended groom: 6 to 8 weeks (around Sep 6, 2026)
Smoochie's own loyalty stays separate. PetsPlug Plus and Treats are optional and appear only afterward.
Explore it live
Step inside the system
No setup. Watch the guided story, or step inside as any role. Everything opens the real product on seeded demo data - nothing here sends a real message.
Watch the 3-minute story
A guided walkthrough: a Carmel opening opens up, the Santos family claims it, and Fluffy's groom lands on the Passport.
Play the guided demoStep inside as a pet parent
Open the Santos family's live care dashboard - Fluffy and Boots, their Passports, history, rewards, and scoped sharing.
Step inside as a groomer
Open the groomer's wall - post a finished "pet is ready" photo that tags the owner, and see the portfolio it builds.
Step inside as the owner
Open the business operating system - the openings board, rewards, gift cards, and the workspace all 17 units run on.
See the care network
How Smoochie plugs into the PetsPlug Care Network - one Passport across every location and, with consent, the owner's vet.
See the network modelEverything included
Inside the Smoochie Pooch Care OS
For pet parents
- A Pet Passport that remembers every look, photo and preference
- Book This Look Again from the last style and coat notes
- Earlier-opening alerts to grab same-day cancellations
- Owner-controlled sharing, and Smoochie loyalty that ticks up each visit
For the Smoochie team
- A business operating system across all 17 units
- Post openings and fill cancellations in minutes
- Structured AI intake - no back-and-forth booking
- Reviews, rewards, and roles that stay bounded
Across the network
- A public profile + wall for every location
- 'Pet is ready' posts with an after-photo and tag
- Coupons, announcements, and blog cards on each wall
- One brand, one loyalty program, 17 storefronts
More in the platform
Reviews, rewards, and referrals
Public today, no login needed - the same system that runs the wall and the app.
Gift cards & storeBuy a gift card or grab the grooming essentials the salon uses.ReviewsSee what pet parents say across the chain, and leave your own.Plans & pricingFree for pet parents; Plus and Family unlock more for power users.Refer a friendShare Smoochie Pooch and both of you earn rewards.BlogGrooming tips and pet-care advice from the Smoochie Pooch team.CareersSmoochie Pooch is hiring groomers. See open roles on their site.
The whole chain
All 17 locations
Click any to see the profile. Every unit has its own stylist bios and a live wall.
CarmelCarmel, INView profile & wall →
Chagrin FallsChagrin Falls, OHView profile & wall →
ChestertonChesterton, INView profile & wall →
Crown PointCrown Point, INView profile & wall →
DunedinDunedin, FLView profile & wall →
FlorenceFlorence, KYView profile & wall →
Fort Wayne NorthFort Wayne, INView profile & wall →
Fort Wayne SouthwestFort Wayne, INView profile & wall →
GainesvilleGainesville, FLView profile & wall →
LafayetteLafayette, INView profile & wall →
LowellLowell, INView profile & wall →
PlymouthPlymouth, INView profile & wall →
PortagePortage, INView profile & wall →
RoanokeRoanoke, INView profile & wall →
ScherervilleSchererville, INView profile & wall →
ValparaisoValparaiso, INView profile & wall →
Mobile (Northwest Indiana)Northwest Indiana, IN · MobileView profile & wall →
Live from the network
Freshly groomed, right now
Real "pet is ready" posts, coupons, and news flowing in from across the chain.
See the full grooming gallery
I'm the handsomest boy in town
Fresh and ready to cuddle
Offer
New to Smoochie Pooch? Enjoy 20% off your first full groom.
SMOOCH20
I survived the spa ordeal, reward me
So soft, so fresh, so ready to play
I'm the handsomest boy in town
New fluff who dis